Online Operations - Privacy Policy

This Privacy Policy applies to all personal information collected by Online Operations Pty Limited ACN [601139940] (“we”, “us”, “our”), in connection with our websites, platforms, services, and communities, including but not limited to:

  • https://onlineoperations.solutions

  • https://dealaigenie.com

  • Any subdomains, funnels, and SaaS products operated by Online Operations Pty Limited

  • Online learning platforms, membership sites, or communities we manage

This policy also applies to our consulting services, online programs, SaaS products, digital resources, and marketing communications.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as applicable privacy laws in other jurisdictions where we operate or serve customers, including the California Consumer Privacy Act (CCPA) and Canada’s PIPEDA, where required.

This Privacy Policy forms part of our broader Terms & Conditions, which govern your use of our websites, platforms, and services. Please review them for additional terms relating to your use of our offerings.


1. What is “personal information”?

(a) Under the Privacy Act 1988 (Cth), “personal information” is defined as information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be reasonably ascertained, it will in most cases not be classified as “personal information” and will not be subject to this policy.


2. What information do we collect?

The personal information we collect depends on how you use our websites, platforms, or services. It may include:

  • Full name

  • Email address

  • Phone number

  • Website URL

  • Location

  • Address

  • Payment details

  • Information required to conduct credit checks (e.g. identity details and credit reporting information).

If you join our affiliate or partner programs, we may also collect information for the purpose of tracking referrals and processing commission payments.


3. How we collect your personal information

(a) We collect personal information when you provide it directly (e.g. by completing forms, purchasing services, or communicating with us).

(b) We may also collect information automatically, such as cookies from your browser or device, which help us understand your use of our websites and personalise your experience. We may use third-party analytics tools (e.g. Google Analytics, Meta Pixel) for aggregated, non-personally identifiable data.


4. Purpose of collection

(a) We collect personal information to provide you with the best possible experience across our websites, platforms, and services.

We may also collect and use your personal information for credit checks when required to assess your eligibility for certain products, services, or payment plans. Where applicable, such credit checks will be soft inquiries that do not affect your credit score.

(b) We typically disclose personal information only to trusted service providers who help us operate our business.

(c) By using our services, you consent to receiving direct marketing via email, SMS, phone calls, or AI-assisted communication. Our marketing will always include an easy opt-out option, and you may also contact us directly at [email protected] to unsubscribe.

(d) Legal Basis for Processing
We process your personal information where necessary for:

  • Performing our contract with you;

  • Complying with legal obligations;

  • Pursuing our legitimate business interests (unless your rights override them); or

  • With your consent.


5. Access and correction

Depending on the laws in your country, you may have the right to:

  • Access, correct, or update your personal information;

  • Request deletion (where legally permitted);

  • Object to certain types of processing, including direct marketing;

  • Restrict processing under certain conditions;

  • Request your data in a portable format;

  • Withdraw consent for processing at any time.

To exercise these rights, please contact us at [email protected].


6. Complaint procedure

If you have a complaint about how we handle your personal information, please contact us at the details below. We will review and respond in line with applicable privacy laws. If unresolved, you may refer your complaint to the Office of the Australian Information Commissioner or, where applicable, to your local data protection authority.


7. Overseas transfer

Your personal information may be stored or processed on cloud-based servers outside of Australia, including in the United States, Canada, or the EU. We take reasonable steps to ensure overseas providers handle your data in compliance with Australian Privacy Principles.


8. Data retention

We retain your personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes. Once no longer required, data will be securely deleted or anonymised.


9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on our website, and we encourage you to review this page periodically.


10. Contact us

If you have questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

📧 Email: [email protected] or [email protected]
🏢 Online Operations Pty Limited Level 1 / 457-459 Elizabeth St Surry Hills 2010

California Privacy Rights (CCPA/CPRA Notice)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. This section supplements the information in our Privacy Policy and applies only to California residents.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information, as defined by the CCPA/CPRA:

  • Identifiers: Name, email address, phone number, IP address, account login, postal address.

  • Commercial Information: Records of products or services purchased, obtained, or considered.

  • Internet/Network Activity: Browsing history, device data, cookies, and interactions with our websites, platforms, and advertisements.

  • Geolocation Data: General location information based on IP address or device settings.

  • Financial Information: Payment details you provide when making purchases.

  • Inferences: Information used to create a profile about preferences, behaviors, or interests.

We do not knowingly collect or disclose sensitive personal information (such as government IDs, precise geolocation, or health data) except where necessary for payment verification or legal compliance.

Purposes of Collection

We use these categories of personal information for the purposes described in Section 4 of our Privacy Policy, including providing services, processing payments, conducting marketing and analytics, and improving our offerings.

Sale or Sharing of Personal Information

We do not sell your personal information for money. However, we may share certain identifiers (such as cookies or device IDs) with advertising partners like Meta or Google to deliver targeted advertising. Under the CCPA, this may be considered “selling” or “sharing” personal information for cross-context behavioral advertising.

You have the right to opt out of the sale or sharing of your personal information at any time by using the link:
👉 [Do Not Sell or Share My Personal Information]

Your Rights Under CCPA/CPRA

As a California resident, you have the following rights:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.

  • Right to Delete: Request deletion of your personal information, subject to certain exceptions.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Opt Out: Opt out of the sale or sharing of your personal information.

  • Right to Limit Use of Sensitive Information: If applicable, request we limit the use of sensitive personal information.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Rights

You may exercise your rights by contacting us at:
📧 [email protected]
📧 [email protected]

To protect your privacy, we may verify your identity before fulfilling your request. You may also designate an authorized agent to act on your behalf.

Data Retention

We retain each category of personal information only as long as necessary for the purposes described above, or as required by law. For example:

  • Payment and financial records: retained for up to 7 years for tax and legal compliance.

  • Marketing data (e.g., cookies, email lists): retained until you opt out or for a maximum of 24 months.

  • Account data: retained while your account is active and for a reasonable period thereafter.